WinBay Casino Privacy Policy

Scope

This Privacy Notice (hereinafter, the “Notice”) explains how Winbay and its direct and indirect subsidiaries (collectively, “Winbay,” “we,” “our”) handle your personal data.
This Privacy Notice applies to personal data collected from registered users (“Player(s)”) who have an account on our website and from visitors to our website.

Who We Are

The operator of this website is the data controller of your personal data. We are the data controller of your personal data because, in the context of our business relationship with you, we decide how and why it is processed in the ways explained in this notice. Together with our data controller, we maintain ownership and security of the personal data you provide to us.
If you have any questions about this notice, including requests to exercise your
privacy and data protection rights, you can contact our Data Protection Officer by emailing [email protected].

What personal data we collect

Data you provide us directly

We may collect the following personal data from you, depending on how you interact with our services:

Registration Data: To create an account on our website, you must provide us with your personal data, including your email address, date of birth, country, phone number, gender, full name, social security number, postal code, and username. Upon registration, we will automatically receive your IP address and location data.
Due Diligence Data: We collect your ID/Driver’s License/Passport number, proof of address, social security number, source of wealth/funds, bank identification, and financial statement/details to comply with our due diligence and Know Your Customer (KYC) obligations, for age and identity verification purposes for Anti-Money Laundering purposes and/or to comply with our licensing or other legal requirements.
Financial Information: We may collect your financial information, including bank ID, CPR number, CPF number, IBAN, and payment system details, to facilitate withdrawals and deposits to your account. This information may also be used to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.

Personal data we receive from others

We may collect your personal data from other sources to provide and personalize our
services to you and/or to comply with legal obligations. We may collect data from:

Publicly available sources, such as public and government databases, the Internet, social media platforms, print and online media, etc.
Commercially available databases and third-party entities, including financial and credit institutions, fraud prevention agencies, and public authorities. These sources help us verify your information and investigate suspicious activity, particularly for fraud prevention and anti-money laundering compliance.
Inferences: We may infer additional personal data based on the personal data described above. For example, we may infer your interests and gaming preferences based on the web pages you view and the WinBay games you play.

Personal data you have made public, such as information available on social media platforms,
linked accounts (e.g., Facebook or Google), and other publicly accessible digital platforms.

Why we collect your data

We use the personal data we collect to:

Provide you with our services
Respond to your questions or requests
Test, research, troubleshoot, and analyze data to develop and improve our products and services
Prevent, detect and manage risks from harmful behavior, fraud and illegal activities
Send you marketing content, newsletters, and personalize our marketing to you
Resolve disputes that may arise, including investigations by regulatory or law enforcement agencies
Comply with regulatory and legal obligations

Maintain the security and functionality of the Service, including the technical availability of the website and the protection of our systems and intellectual property from security threats and unauthorized access.

How we share your personal data

We may share your personal data with the following categories of recipients:

Internally, with authorized employees, brands within the same entity/operator, contractors, agents, co-controllers, allies, and subsidiaries within our business group or linked to our parent company.
Payment Providers and Financial Institutions: For the use of our services, withdrawals, and deposits, we offer a variety of trusted third-party payment providers. We may share the following personal data with them: first name, last name, date of birth, email address, address, postal code, city, country, phone number, and alias. We may also share your KYC documents with payment providers so they can comply with their legal and AML obligations.
Third-party service providers, as necessary to deliver, manage, and improve our services, including, but not limited to, customer service providers, email, SMS, and voice delivery providers, technology providers, and cloud hosting service providers.
Third parties in connection with a corporate transaction or proceeding such as a merger,
financing, acquisition, bankruptcy, dissolution, transfer, divestiture, or sale of all or a portion of our business or assets.
Game providers.
Data aggregators or analytics providers for the purpose of conducting market research, data analysis, and improving service offerings.
Law enforcement agencies, regulatory and licensing authorities.

How long we retain your data

We will retain your personal data only for as long as you maintain an account with us and to fulfill the purposes described in this privacy notice.
Additionally, we may retain your data for a longer period as required by
applicable legal obligations, such as anti-money laundering (AML) regulations or other regulatory requirements.
Once your account is closed and there is no longer a legal or business need to retain your data, your personal data will be deleted or anonymized so that it can no longer be associated with you.

Your rights

You have certain rights regarding the personal data we hold about you. These include:

The right to request access to the personal data we hold about you and to obtain information about how we process it.
Right to rectify or correct any inaccurate or incomplete personal data about you.
The right to erase, delete, or suppress your personal data when there is no compelling legal or business reason for its continued processing.
Right to restrict the processing of your personal data in certain circumstances.
The right to request the transfer of your personal data to another party in a structured, commonly used, and machine-readable format.
Right to object to the processing of your personal data, in particular if we are processing it for legitimate interests or for direct marketing purposes.
Right to withdraw your consent at any time, without affecting the lawfulness of processing based on your prior consent.
Right to lodge a complaint with a supervisory authority. You can do so in your EU Member State of residence, place of work, or the place where the alleged infringement occurred. To exercise your rights, please contact our Win Bay Customer Service at [email protected].

How to contact us

If you have any questions about this privacy notice or our data collection practices, please contact us by emailing [email protected] .mited to, software, game, and payment providers, processors, and agents.